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1.Right of withdrawal for the Products

Information pursuant to art. 49 of the Consumer Code (Right of Withdrawal)

According to what is indicated in art. 52 of the Consumer Code, the customer has the right to

withdraw from any order concerning OLIVIA products, without giving any reasons and with any declaration, provided that it is explicit, delivered to OLIVIA in the terms indicated below.

The right of withdrawal mentioned above can be validly exercised by the customer within 14 days

starting from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the ordered goods or in the case of a contract relating to multiple goods

ordered by the customer in a single order and delivered separately, starting from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession

of the last good.

In order to validly exercise the right of withdrawal, it is necessary to inform OLIVIA (via Sei Vie, 1 46049 Volta Mantovana Italia, e-mail: within the above term of the decision to withdraw from this contract through any explicit declaration to this effect (for example, by a letter sent by post or e-mail). For this purpose it is possible, but not mandatory, to use the standard text indicated therein. Where the customer decides not to use the attached standard withdrawal form, he must submit any other explicit declaration of his decision to withdraw from the contract. It is also possible to electronically fill in and send the standard withdrawal form or any other explicit declaration to this effect, via the OLIVIA website. The declaration in question must be sent by the consumer before the expiry of the 14 days calculated as mentioned above. Once the customer's declaration of withdrawal has been received within the terms, OLIVIA will immediately send a confirmation of receipt of the withdrawal on a durable medium (for example via e-mail).


In case of supply of customized or personalized products, these cannot be returned and / or refunded. However OLIVIA, to meet the needs of its customers,

100% REFUND will be made for orders relating to goods made to measure or personalized, WHOSE CANCELLATION REQUEST WILL BE RECEIVED within 24 hours of payment confirmation. Once this term has elapsed without a request for cancellation, these orders will therefore be definitively taken over - with the consequent finding of the material necessary for processing - and the purchase of customized products and custom-made products ordered can no longer be canceled.

Effects of withdrawal (return of goods)

In exercising the right of withdrawal pursuant to art. 52 of the Consumer Code, the customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the sales contract. The Products must be returned correctly packaged in their original packaging, undamaged, damaged or soiled and equipped with any accessories, instructions for use and documentation; they must also be provided with the transport document (present in the original packaging) in order to allow OLIVIA to identify the customer (Order number, name, surname and address). The returned products must not show obvious signs of use, if not those compatible with the carrying out of a normal test of the item (they must not bear traces of prolonged use or in any case exceeding the time necessary for a test and must not be in such as not to allow resale). If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective. If the customer intends to return the purchased products, he can use the return label that he can print through his personal page accessible from the OLIVIA website. If the customer does not have access to a printer, if they have problems downloading the return label or if they need a new label, they can contact Customer Service (see the contact details indicated at the bottom of the page) and request one. . Please always use the return label provided by OLIVIA in order to avoid unnecessary additional costs In order to favor your customers, notwithstanding art. 57 of the consumer code, OLIVIA will also bear the costs of returning the goods (usually borne by the consumer) as long as the customer uses the return documents provided by OLIVIA and sends the goods from the country in which the delivery took place. Otherwise, the costs of the return will be borne by the customer. The customer is responsible for any decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, the and the functioning of the products themselves.

Effects of withdrawal (refund of the price)

Following the withdrawal from this contract, OLIVIA will reimburse all payments made by the buyer, including delivery costs (with the exception of any additional costs deriving from the choice of a type of delivery other than the standard one offered by OLIVIA, which will instead be charged to the customer) without undue delay and in any case no later than 14 days from the day on which OLIVIA is informed by the customer of the decision to exercise the right of withdrawal. These refunds will be made using the same payment instrument used by the customer during the purchase, unless otherwise agreed. In any case, the customer will not have to incur any costs as a consequence of this refund. The reimbursement may be withheld until OLIVIA receives the returned products or until the customer demonstrates the shipment of such goods, if earlier, pursuant to Article 56 paragraph 3 of the Consumer Code.


Standard withdrawal form

The customer who intends to withdraw from the contract using the standard withdrawal form downloadable here is requested to fill it in and send it to: OLIVIA via Sei Vie, 1 46049 Volta Mantovana e-mail:

Without prejudice to the possibility for the customer to exercise the right of withdrawal by communicating to OLIVIA any other explicit declaration of his decision to withdraw from the contract, alternatively to the use of the standard form indicated above, the customer can use the following standard text:

Hereby I / we (*) notify the withdrawal from my / our (*) sales contract n. concluded for the purchase of the following goods / services (*)

ordered on (*) / received on (*)

name of the consumer (s)

address of the consumer (s)


Consumer's signature

(*) Delete where inapplicable


2. Limitation of Liability

Apart from cases of willful misconduct or gross negligence, OLIVIA will in no way be liable to the Customer for any indirect or consequential damages that may arise from it

from the purchase of products offered for sale on the Site.

3. Authenticity of products and intellectual property rights

OLIVIA guarantees the authenticity and high quality of all products offered for sale on the Site.

The "OLIVIA" trademark, as well as all the figurative and non-figurative trademarks and more generally all the other trademarks, illustrations, images and logos present on the "OLIVIA" products, on the related accessories and / or packaging, which are subject to registration or not, are and remain the exclusive property of OLIVIA with registered office in Italy, via Sei Vie 1, 46049 Volta Mantovana. Total or partial reproduction, modification, tampering or use of said trademarks, illustrations, images and logos, for any reason and on any medium, without the prior express agreement of OLIVIA are absolutely prohibited.

14. Disputes

These General Conditions are governed by Italian law and will be interpreted on the basis of it, without prejudice to any other mandatory rule, more favorable to the Customer, applicable in the country of habitual residence of the Customer.

In the event of a dispute deriving from the interpretation and / or application of these General Conditions, the Court of the place of domicile or residence of the Customer, if located in the territory of the Italian State, will have exclusive and binding jurisdiction. If the Customer's domicile or residence is located in a territory other than the Italian State, the Customer may, at his choice, appeal to the Court of his place of residence or domicile or the Court of Mantua.

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