top of page


Version updated to EU Regulation 2016/679

OLIVIA (hereinafter also "OLIVIA") based in Volta Mantovana (Italy), recognizes the importance for its users and customers to maintain the confidentiality, integrity and security of their non-public personal data (hereinafter "Data Personal ") and informs you that the Personal Data you provide to OLIVIA through the Site will be treated in compliance with the current Italian legislation on privacy and the specific local regulations applicable from time to time for the treatments carried out outside the territory Italian, as well as the principles and general rules of conduct contained in the Code of Ethics adopted by OLIVIA.

1. Type and source of data

In accordance with art. 13 of EU Regulation 2016/679 (GDPR) and with Legislative Decree 196/2003, OLIVIA informs users about the use of personal data concerning them. OLIVIA's policy on legal obligations relating to transparency and mandatory publication of data and documents remains unaffected

Navigation data

The computer systems and software procedures used to operate the Site acquire, during their normal operation, some personal data (defined log files) whose transmission is implicit in the use of Internet communication protocols.

This information is not collected to be associated with identified interested parties, but by their very nature could, through processing and association with data held by third parties, allow users to be identified. This category includes IP addresses or domain names of the computers used by users who connect to the Site, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request. to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's computer environment.

These data are used for the sole purpose of obtaining anonymous statistical information on the use of the Site and to check its correct functioning.


Upon opening the site, citizens of the European Community or those who fall under the GDPR regulation will be asked to accept or deny consent to the use of cookies. If the user does not accept this use, the cookie session could still be carried out in accordance with Recital 30 of the GDPR. However, by declining consent, navigation of the Site may be partial or completely impossible, as in the case of sites that require registration.

At any time, the user can click on the 'cookie policy' button at the bottom of the page to deny the consent previously given to the use of cookies or vice versa to grant it. In case the user chooses to deny the consent, the navigation will take place as if the consent had been denied.

To ensure the functioning of the Site and improve the service offered, cookies are used on the Site. Cookies are small text files that the sites visited by the user send to his terminal (usually the browser), where they are stored before being re-transmitted to the same sites at the next visit by the same user.

For more information, to know the cookies used on the Site and possibly disable them and / or deny consent, please refer to the cookie policy.

Personal data provided voluntarily by the interested party

OLIVIA collects and will process the Personal Data you directly and knowingly provided through the Site on the occasion of your online purchase order, and / or your registration on the Site in order to receive information on OLIVIA's products and services, and / or sending a request to our Customer Service.

Such data includes, for example, name and surname, postal address and email address and telephone. Furthermore, the optional, explicit and voluntary sending of e-mails through the Site and / or to the addresses indicated on the Site entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message sent.

2. Purpose of data processing

Personal Data may be used for the following purposes:

(a) to respond and satisfy all your requests and therefore to manage the relationship between you and OLIVIA;

(b) to process your online purchase order and therefore to carry out all the order management activities (including the administrative management of the contract, the shipment of products, the management of payments, credits and any disputes and the fraud prevention), as well as in compliance with all the obligations imposed by the laws and regulations in force;

Furthermore, with your prior consent, the Personal Data may be entered in the OLIVIA customer database and processed for the following purposes:

(c) profiling purposes: for the processing of studies, surveys, analysis and statistical and / or market research, in relation to your preferences on our products, in order to offer a personalized service to your needs and promote initiatives and activities cultural and recreational activities that could interest you;

(d) marketing purposes: to contact you and / or send you (by post, telephone, email and other forms of electronic communication) information and promotional communications, including of a commercial nature, of advertising material, catalogs and invitations to events, relating to OLIVIA products and services.

3. Processing methods

Personal Data will be processed using suitable electronic or automated, IT and telematic tools, or through manual paper processing, with logic strictly related to the purposes for which the personal data were collected and, in any case, in such a way as to guarantee security and confidentiality of the data. Personal Data will be processed by OLIVIA internal staff (employees and collaborators) authorized for this purpose as Data Processor in the performance of the assigned work duties, and possibly by external subjects as necessary and / or instrumental for the execution of the aforementioned purposes (e.g. service providers, shippers, technicians who maintain IT services, companies that OLIVIA may use for the creation and / or management of promotional campaigns for its products or services, etc.).

Any use of the data relating to your credit card for purposes other than verifying the existence of means of payment, debiting and managing payments, as well as the management of any complaints and litigation procedures, is expressly excluded. To this end, the aforementioned data will also be processed by the bank that provides services connected with the management of online payments as well as by the institution that issued the credit card that you will insert to validate your order.

We also inform you that if you consent to the processing of your Personal Data for the purposes referred to in letters (c) and (d) of paragraph 2, your data will automatically be visible by EMMA Firenze, adopting all suitable and appropriate security measures and confidentiality required by applicable legislation.

4. Nature of the provision

The provision of Personal Data is optional.

However, if you wish to place a purchase order for the products offered on the Site and / or receive information on OLIVIA's products and services and / or contact our Customer Service, you must fill in all the fields indicated as mandatory in the relevant forms.

The processing of your data for the purposes referred to in letters (c) and (d) is subject to the release by you of an explicit consent. Any refusal to grant consent has no other effect than that of not being able to inform you about initiatives that may interest you and / or send you any other information of a commercial nature on EMMA Firenze products, initiatives and events.

You may withdraw your consent at any time by writing to OLIVIA, Via Sei Vie, 1 46049 Volta Mantovana (Italy) or by e-mail to or by using the "unsubscribe" link present in all our electronic commercial communications or other specific procedures that may be made available to you.

5. Communication and dissemination of data

Your Personal Data, insofar as necessary and / or instrumental for the execution of the aforementioned purposes, may be processed by external parties who will act as Data Processors belonging to the company, consultants and professional firms that provide assistance and / or consultancy, or who carry out, on behalf of OLIVIA, services connected and instrumental to the purposes of data processing.

Your Data may be transferred abroad in accordance with the provisions of the applicable law, even in countries outside the European Union where the Company pursues its interests.

Personal Data will not be disclosed to third parties, outside of OLIVIA, so that they can use them for their own promotional purposes or referring to products, services or initiatives not originating from OLIVIA will in no case be disseminated to indeterminate subjects.

6. Holder of the treatment

The Data Controller is OLIVIA di Gandini Dea with registered office in Volta Mantovana, Via Sei Vie 1 46049 Volta Mantovana - Italy. OLIVIA will process your data in accordance with Legislative Decree 196/2003 - Code for the protection of personal data and the subsequent GDPR (General Data Protection Regulation - EU Regulation 2016/679).

7. Rights of the interested party

We remind you that at any time you can exercise the rights provided by the RGPD, in English GDPR, General Data Protection Regulation - EU Regulation 2016/679), by contacting the Data Controller directly and in particular:

may exercise the right to ask the Data Controller if their personal data have been processed and, in this case, obtain access to such data and the way in which they are processed (Article 14 of the GDPR)

may exercise the right to obtain without delay: a) the correction of inaccurate data entry, their updating or, where necessary, their integration (Article 16 of the GDPR) or b) the deletion of data in the cases provided for by law (Article 17 of the GDPR) or c) the limitation of data processing in the cases provided for (Article 18 of the GDPR) or the blocking of data processed in violation of the law, including those that do not need to be archived for the reasons for which the same data had been collected and subsequently processed, d) the attestation that the operations envisaged by letters a, b and c have been brought to the attention, also with regard to their content, of the natural and legal persons to whom such data were communicated or disseminated, except in cases where it is impossible or which involves a manifestly disproportionate use of the right to protection.

may exercise the right of portability, i.e. receive its data communicated to a data controller in a readable, structured and commonly used format so that it can be retransmitted to another data controller, without any impediment by the original controller to whom their data have been communicated, in the cases provided for by law (Article 20 of the GDPR)

may exercise the right to object in whole or in part to the processing of personal data in the cases provided for by law (Article 21 of the GDPR for data processing performed for public interest and legitimate marketing interest and Article 22 of the GDPR for automatic data acquisition processes )

may exercise the right to submit a complaint to the Privacy Guarantor

8. Contacts

Any request relating to your Personal Data referring to this information may be addressed to:

OLIVIA by Gandini Dea

Via Sei Vie 1, 46049 Volta Mantovana (Italy)


OLIVIA reserves the right to modify this privacy statement at any time. The version published on the Site is the one currently in force.

bottom of page