1. Introduction

The sale of "OLIVIA DOG'S GLAMOR" brand products concluded remotely through the website www.oliviaglamour.com (hereinafter referred to as the "Site") is governed by the following General Conditions of Sale (hereinafter referred to as the "General Conditions "). The products offered on the Site are sold directly by OLIVIA DOG'S GLAMOR (hereinafter referred to as "OLIVIA"). OLIVIA is an individual company under Italian law, with registered office in Via Sei Vie, 1 - 46049 Volta Mantovana (MN) - Italy, VAT number 02587330206, tax code GNDDEA84P57C312G. OLIVIA, in order to meet the needs and expectations of its customers, has decided to create a remote sales network for its products through the Site. The list of "OLIVIA DOG'S GLAMOR" products offered for distance selling can be consulted on Site.

The use of the distance selling service described in these General Conditions is reserved exclusively for consumers (hereinafter referred to as "Customer" or, in the plural, "Customers")

understood as natural persons who act for purposes not related to their own commercial, entrepreneurial, craft or professional activity that may be carried out, over the age of 18 (or, if minors, authorized by their legal representative).

The purchase of the products offered on the site can be made to almost all countries in the world.

The languages used for the conclusion of sales contracts through this Site are: Italian.

The resale, rental or transfer for any commercial or professional purpose of products purchased from the Site is expressly prohibited.

These General Conditions are published on the Site in order to allow knowledge as well as storage and reproduction by the Customer pursuant to art. 12, paragraph 3, of the Legislative Decree 9 April 2003, n. 70 (“Implementation of Directive 2000/31 / EC relating to certain legal aspects of information society services in the internal market, with particular reference to electronic commerce”) and subsequent amendments and additions.

OLIVIA may make changes and / or additions to these General Conditions at any time. Therefore, the Customer will be required to accept only the General Conditions in force at the time of the relative purchase. Any changes and / or additions will be effective only in relation to purchase orders made after the date of modification and / or integration. The possible elimination of these General Conditions from the website www.emmafirenze.com implies the automatic and irrevocable inapplicability, ineffectiveness and non-enforceability of the same to OLIVIA in relation to purchases made after their elimination from the Website and this even in the case in which said In any case, the General Conditions could be consulted and / or accessible to the public through other websites other than the one indicated above.

2. Purchase procedure

Each product offered for sale on the Site can be viewed via a special link that allows you to view the photographic images of the item, the unit price, the colors and the different

sizes (if any). The information relating to the "OLIVIA" products offered for sale through the Site are provided in compliance with the laws in force and, in particular, with art. 49 and 51 of

Legislative Decree 6 September 2005, n. 206, as amended by Legislative Decree 21 February 2014, n. 21 (hereinafter referred to as the "Consumer Code").

Each sale made by OLIVIA through the online distance selling service (the "Service") may concern one or more products. OLIVIA reserves the right to modify at any time the limits on the quantity and / or type of products that can be purchased through the Service.

The Customer chooses the items of his interest. The description of the products that are sold, including measurements or sizes (if any), together with one or more photographic images in digital format, which allow a correct representation of the products available on the Site, will be included in the Customer's cart.

Although OLIVIA constantly adopts measures aimed at ensuring that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution characteristics of the computer used by the Customer. Consequently, OLIVIA will not be responsible for any inadequacy of the graphic representations of “OLIVIA” products shown on the Site if due to the aforementioned technical reasons. To view the selected items and the total price of the purchase order (hereinafter referred to as "Order"), click on the shopping cart icon. The Customer, before confirming the Order, is required to verify the accuracy of the contents of the cart, to complete the purchase form according to the instructions provided on the corresponding page of the Site and to confirm that he has read and accepted these General Conditions.

The purchase procedure ends when the Customer selects the "proceed" option (hereinafter referred to as "Order Confirmation"). The purchase procedure must be completed in full; otherwise, the contents of the cart will be deleted without a trace at the end of each purchase session.

If the Customer needs to make changes (for example to the article indicated or to the number of articles) or to make corrections of any errors in the Order, he must follow the

related instructions contained on the Site.

Following the Order Confirmation, the Order will be sent directly to OLIVIA. The Order will be filed in OLIVIA's order custody system at its internet service provider. The Customer can check the status of his Order according to the provisions of the following art. 6.7. Without prejudice to any use of data for purposes other than purchase, described in the Privacy Policy published on the Site and subject to the prior express consent of the Customer, the form containing the Order and the Customer data relating to this Order will be kept by OLIVIA. for the period of time required by current legislation.

At the end of the purchase procedure, the Customer should download, save or print the General Conditions in force at the time the Order is completed. The Customer, pursuant to art. 51 of the Consumer Code, you will also receive an e-mail message (hereinafter referred to as "Confirmation E-mail"), to the address indicated in the purchase form, containing confirmation of the conditions of the purchase itself, such as: confirmation of the ordered product and the indication of the main characteristics of the same, of the data relating to OLIVIA reported in art. 12 of these General Conditions, the total price of the product, the payment methods or any amount already paid by the Customer, the existence of the right of withdrawal and the relative methods of exercise, the geographical address to submit any complaints and information on assistance services, the date by which OLIVIA undertakes to deliver the ordered product, the existence of the legal guarantee of conformity of the products, the cost of using the Site, if this cost should be calculated on a basis other than the rate base.

OLIVIA reserves the right to refuse Orders issued by a Customer with whom a legal dispute relating to a previous Order is in progress, in which case, no Order must be considered accepted by OLIVIA and no contract must be considered concluded between OLIVIA and the Customer. OLIVIA also reserves the right to refuse Orders issued by an unsuitable Customer, including, by way of example, Customers who have committed violations of the general conditions of sale on the occasion of previous purchases of products from the Site or Customers who intend to purchase the products for purposes inherent to their own or others' business or professional activity, or do not operate on the basis of an effective and genuine interest in purchasing the products ordered, or abuse the right of withdrawal recognized by the following art. 8 or for any other legitimate reason, especially if the Customer has been involved in fraudulent activities of any kind. In such cases, the Order sent by the Customer must be deemed to have no validity and effectiveness whatsoever. OLIVIA will send the Customer, by e-mail, a communication certifying the non-acceptance of the Order and the failure to conclude the contract, also taking care of the cancellation of any charge and / or expense charged to the Customer. OLIVIA will notify the Customer of any inability to accept the Orders received within 30 days from the date of actual receipt of the same and will refund any sums already paid by the Customer.

3. Product availability

The Customer acknowledges that the stocks of the products offered by OLIVIA through the Service are limited. The Customer is therefore aware that all the products described on the Site are

subject to availability at the time.

Occasionally, problems may occur in relation to the availability of certain products. In such circumstances, OLIVIA will inform the Customer promptly (and in any case within the delivery terms specified below) by e-mail or by telephone and the Customer will be offered the possibility to choose between purchasing an item of the same nature as the one not available or the cancellation of the Order. If the Customer chooses to cancel the Order, no charge will be made to the Customer. If the charge has already been made, the Customer will be promptly reimbursed.

OLIVIA reserves the right to change the items offered for sale on the Site at any time, without prior notice.

4. Conclusion of the contract

Following the Order Confirmation, the latter is sent to OLIVIA to be processed and cannot be further modified or canceled, except in the cases expressly contemplated in these General Conditions or those provided for by the applicable Italian legislation. The Order issued by the Customer will be taken over by OLIVIA only if the entire purchase procedure has been completed regularly and correctly, without any error being highlighted by the Site.

The contract stipulated between OLIVIA and the Customer must be considered concluded when the Customer receives a Confirmation E-mail from OLIVIA through which he is informed that the Order, sent in compliance with the purchase procedure, has gone to successful.

The Order Confirmation also constitutes proof of the Customer's acceptance of the provisions set out in these General Conditions.

The data recorded on the Site constitute full proof of the details relating to the transactions between OLIVIA and the Customer. In the event of a dispute between OLIVIA and the Customer relating to a transaction concluded through the Site, the data recorded by OLIVIA will be valid as full proof of the transaction.

5. Price and Method of Payment

The prices of all products offered for sale on the Site include VAT.

These prices will be indicated in Euros (EUR).

The total amount shown during the purchase process includes shipping costs as specified below and shown in the shopping cart.

OLIVIA reserves the right to change the prices of the products offered for sale on the Site at any time and without notice. The prices published on the Site will be charged to the Customer at the time of the Order Confirmation by the Customer, provided that the ordered products are available at that time.

OLIVIA only accepts payments made by credit card or PayPal. The accepted credit cards are those indicated on the Site.

For the purposes of payment by credit card, the Customer confirms and guarantees that he / she is the holder of the credit card used for the purchase and that the name indicated on said credit card

credit is his. The Customer then communicates the number, the expiration date and the security code indicated on his credit card. The transaction will be charged to the Customer only after: (i) the credit card details have been verified, (ii) the authorization for the debit from the company issuing the credit card used by the Customer has been received and (iii) has been

confirmed the availability of the product by OLIVIA and therefore after the Order is ready to be processed. Therefore, no charge will be made at the time the Order is sent, except for any charge necessary to ascertain the validity of the credit card.

For the purposes of payment via PayPal, the Customer confirms and guarantees to be the owner of the PayPal account used for the purchase. The transaction will be charged to the Customer only after that

the latter has received the Confirmation E-mail from OLIVIA.

In the event that, for any reason, the debit of the amounts due by the Customer proves impossible, the sales process will be automatically canceled and the sale canceled.

The shipment of the purchased products takes place exclusively following the verification of the data of the credit card used by the Customer, carried out by OLIVIA with the bank, and the receipt of the authorization to debit this credit card, or following the notification of the successful completion of the transaction, in case of payment via PayPal.

In the event that one or more products are not available, only the price and shipping costs relating to the available products will be charged.

6. Delivery

The products will be shipped to the address indicated at the time of completing the Order and at the time of delivery the signature of the Customer or of the legal representative will be required in the event that the Customer is a person under the age of 18.

For security reasons, OLIVIA cannot process any Order addressed to a post office box or accept any Order in which it is not possible to identify the individual recipient of the Order and its address.

The products sold on the Site can be purchased and delivered exclusively in the countries indicated above (Article 1.3). Therefore, any Orders with shipments to be made outside these countries will be automatically rejected during the Order processing procedure.

The shipping costs that will be charged to the Customer are expressly indicated, separately from any other cost or expense, at the conclusion of the Order compilation procedure and prior to the Order Confirmation by the Customer. Pursuant to art. 65 of the Consumer Code, OLIVIA will ask for the Customer's express consent for any additional payment in addition to the total remuneration envisaged for the main contractual obligation.

In accordance with the provision contained in art. 61 of the Consumer Code, OLIVIA will deliver the purchased products, except in cases of force majeure or unforeseeable circumstances, no later than 30 days from the date of conclusion of the contract or within any other term agreed with the Customer, unless OLIVIA does not communicate, within the same term, the non-acceptance of the Order or the impossibility of delivering the ordered products following the unavailability, even temporary, of the same. In this second case, OLIVIA will refund any sums already paid by the Customer. If OLIVIA fails to fulfill its obligation to deliver the products ordered within the aforementioned deadline and in any case within the different deadline possibly agreed, the Customer may invite OLIVIA to make the delivery within an additional deadline appropriate to the circumstances, unless a of the hypotheses of exemption of the Customer from this burden, in accordance with the provisions of art. 61 paragraph 4 of the Consumer Code. The Customer has the right to immediately terminate the contract, as well as the right to claim compensation for damages, if the ordered product is not delivered within the additional deadline that may be indicated. In order to speed up the shipment of the ordered products, OLIVIA reserves the right to split an Order into several shipments, according to the availability of the items. In this case OLIVIA will inform the Customer by e-mail or by telephone and the price will be charged separately only for the products actually shipped. In any case, the shipping costs will be billed in full as if it were a single shipment.

Upon departure of the purchased product from the OLIVIA warehouse, the Customer will receive an e-mail to the address indicated in the purchase form. OLIVIA's Customer Service will provide assistance for any possible delivery problem. The Customer can contact the OLIVIA Customer Service by e-mail at the address: info@emmafirenze.com. In compliance with art. 63 of the Consumer Code, the Customer will assume the risk of loss or damage to the ordered products, for reasons not attributable to OLIVIA, only when the Customer, or a third party designated by him and different from the carrier, materially enters into possession of such products. It is understood that the risk is understood to be transferred to the Customer already at the time of delivery of the ordered products to the carrier if the latter has been chosen by the Customer and this choice has not been proposed by OLIVIA, without prejudice to the Customer's rights towards the carrier.

In the event that, on the contrary, the loss or damage of the product is attributable to OLIVIA, in accordance with the applicable legislation, the latter will replace the product free of charge, upon the express request of the Customer to be sent to the e-mail address above. indicated.

7. Conformity of what was ordered

At the time of delivery, the products must be checked by the Customer in order to ascertain that they correspond to the items ordered and that they do not present manufacturing defects or further conformity defects. The legal guarantees provided for by Italian law are applicable to the sale of “OLIVIA” products and, in particular, those provided for and governed by art. 129, 130 and 132 of the Consumer Code, as well as any additional conventional guarantees provided to the Customer.

In the event of production defects or lack of conformity, the Customer will have the right to restore, without charge, the conformity of the product by repair or replacement, unless the

requested remedy is objectively impossible or excessively burdensome compared to the other. If one of the hypotheses provided for by art. 130, paragraph 7, of the Consumer Code, the Customer may request an appropriate price reduction or termination of the contract. It is understood that the Customer loses this right if he does not report the lack of conformity to OLIVIA within 2 (two) months from the date on which he discovered the defect. The direct action to assert the defects not intentionally concealed by OLIVIA is prescribed, in any case, within 26 (twenty-six) months from the delivery of the product. In case of cancellation of the Order, no charge will be made to the Customer. In the event that the charge has already been made, the Customer will be reimbursed promptly.

The Customer's request to obtain one of the remedies listed above must be communicated to OLIVIA by registered letter with return receipt to be sent to the following address: OLIVIA via Sei Vie, 1 46049 Volta Mantovana, Italy and must be anticipated by e-mail, to be sent to the following address: info@oliviaglamour.com.

The will of the Customer to make use of the guarantee provided by the Consumer Code to remedy the conformity defects of the purchased products may be exercised in the form described above.

only for defects relating to products purchased on the Site.